Demo Online

Related Liks

Download

Key Features

• The proficient problem solving skills of agents get the customers’ problems solved immediately
• Call diversion and routing system in place to save the customers’ time and ensure the reaching of telephone answering services to every caller
• Regular upgrading of software as well as physical equipment to make call answering services more efficient
• Utmost professionalism in handling emergency calls and providing them with the entire immediate help required
• Facilitating conference calls to allow for a detailed conversation between all related parties
• Provision of year round 24/7 customer care by ensuring regular availability of agents
• Costing less yet serving the customers proficiently for the time planned
• Using auto receptionist and unlimited extensions to make it easy for customers to get to particular agent

Pay Per Call

This package runs from Monday to Saturday and charges $1.5 for each call. In addition, a payment of $38 per week, which totals to $150 per month, has to be paid in any case. Each month’s payment stated is charged per agent which means, charges multiply by the number of agents. For you to be eligible to use this package, your business must be recipient of maximum of 20 calls per day with each call lasting no lesser than 3-5 minutes at an average. These rules and regulations have been set in order to provide our customers at an advantage where they do not end up paying more than what they should.

 

Exceptions for 24/7 Service:

According to the requirements of your business, if you wish to pick our Pay per Call package for a 24/7 service, your business must receive at least 100 calls per day. If you comply with this rule, you shall be granted a 24/7 service. This service will also bring you dedicated agents.

Buy Now

Pay Per Minute

The users of this package are liable to pay 5o cents per minute for each call. We consider every call, which runs longer than 5 seconds, chargeable equal to a minute long call which is, 50 cents. In addition to the per call charges, the users of our Pay per Minute package pay $25 per week to sum up to $100 per month per agent regardless of the number of calls, as the package charges. It runs from Monday to Saturday. Emenac has always been careful of its client businesses and taken care of their needs well. In order to ensure they do not overpay, for smaller to medium sized businesses, we consider this package a feasible option.

 

Exceptions for 24/7 Service:

If your business uses a minimum of 300 minutes of calling each day and you wish to have it served by a 24/7 service, the Pay per Minute package can be granted to you for 24 hours and 7 days a week

Buy Now

Pay per Hour

As the name clarifies, the Pay per Hour package is charged for each hour that our agents work. In this package, each hour will cost you $6 per agent regardless of the number of calls and their time. Continuing the Emenac’s caretaking trend, under this package, we provide you with your personalized agent who you could use for other services such as email support and live-chat services, just in case you feel the needed for any. This package is suitable for all types of businesses. Charging is done purely in accordance to the time for which our agents work for you. You pay exactly for the number of hours that they work for at a cost of $6 per hour per agent, as stated above.

 

Exceptions for 24/7 Service:

If you require a service running for 24 hours a day and 7 days a week is required for it, the Pay per Hour Package will be provided at a discount of $5 per hour per agent.

Buy Now

Pay per Week

The Pay per Week package is suitable for you if you wish to hire at least three agents for long term. All these three agents will be your personalized agents, dedicated to your service. If you are using this package, you are liable to make weekly payments of $480 per agent regardless of the number of calls made or received each day as well as the minutes for which they last. This package runs for 8 hours each day, which are the working hours, from Monday to Saturday. On Saturdays however, the agents would work only for half the time. This makes up for bonus hours, given by Emenac, especially to its clients using the Pay per Week package.

 

Exceptions for 24/7 Service:

For this package, you may opt for a 24/7 service only if the three agents do not work in one sitting and rather come on duties on three different timings. A 24/7 service of Pay per Week package will cost $550 per week per agent.

Buy Now

Packages

• • Pay Per Call
  • $1.5 per call
  • charges $150 per month per agent
  • Based on Weekly Payments
• • Pay Per Minute
  • 50 cents per min
  • charges $100 per month per agent
  • Based on Weekly Payments
• • Pay per Hour
  • $6/hour/agent
  • Pay Regardless of the Number of Calls and Minutes
  • Weekly Payments
• • Pay per Week
  • $480 per week per Three Agents
  • Runs 8 hours per day per agent
  • Weekly Payments

FAQ's

• Do I need to have my own phone line?

• Not necessarily. If you wish, you can use your own phone line. However, in case you want us to provide you with a phone line, you will be provided with one. This phone line will have charges depending on the number of seats.

• Which phones does Emenac have? Hard phones or soft phones?

• Using the latest technology and state-of-the-art settings, Emenac uses the VoIP service which has been immensely successful. This service has allowed for clear and unhindered conversations. We are handling numerous businesses through it and by far, have received a great and highly encouraging feedback

• Do I have a privilege to hire as many agents I want at Emenac?

• Yes certainly. You can hire as many agents as you desire but for the purpose, you will have to inform us at least a week earlier so that we can hire agents and present them to your service.

• How would I be able to train the agents about the products?

• You will contact the project manager via phone or live chat and let him know everything about the project. The project manager will then train the rest of the team for the project. The time of training will depend on the nature of the project but owing to great efficiency of our agents, this time is often not too long.

• What is the billing process at Emenac?

• All the billing details can be found here ‘Billing Details link’. Please click the link and find information regarding your issue

• Which Package would be best for my company?

• In order to know the best package for your company, you are advised to call the Emenac Customer Support and our agents will guide you considering your call ratio, requirement of the business, length of calls and other related issues. After a thorough assessment, the most suitable package for your business will be selected.

• How will Emenac help me save money?

• Based in Pakistan, Emenac’s agents, charge quite low as compared to those in the States, UK or anywhere else owing to the currency value difference. In addition, our agents use state-of-the-art settings and all modern technology which provides you desirable services. As a result, you get everything that you want in extremely reasonable prices

• How will I be able to interact with the agents or administration at Emenac?

• You may contact the agents or Emenac administration via phone calls, live chat or email as per your ease. Emenac also provides all its clients with an account where they will sign in using their Emenac logins. Here, our clients would be able to contact with the agents and know the latest on their end. This help control the quality most effective and hence, is what we prefer.

• How can I be a part of the hiring process in order to ensure my satisfaction?

• We can have all our agents talk to you via internet telephony or over the telephone. After interviewing them, you can select the agents with whom you would feel comfortable.

• How will I be able to keep a check on the goings on and keep a control over quality?

• Emenac uses technology that allows you to listen and record calls as they are made or received at our end. You can monitor them for as long as you want and at any time that you wish to. If at any time, you feel the need to have any changes made, you may call Emenac Customer Support and let us know. Your request will be put to effect right there. This entire process takes the least possible time.

• When does Emenac start off with the services?

• As soon as the training session and discussion with the project manager ends, the training of the team begins. And, the moment this training ends, we begin with your task.

• For how many hours can Emenac serve my company each day?

• Emenac can work even up to 24 hours a day and 365 days a year if you demand. Our proficient agents have no issues with time and are ready to work for as long as you would want them to.

• How can I renew the contract?

• Before a contract ends, you can contact the Emenac administration via phone call, email or chat and inform about your interest. Shortly thereafter, the process for renewal of your contract will begin.

• If the service is a 24/7 one, how does Emenac ensure maximum efficiency of the agents?

• In order to ensure maximum efficiency all throughout the day, Emenac sets the times of different agents in more than one shift. In every shift, as many agents as you would like will be kept. Hence, all day long, different agents will keep on coming to keep your task going.

• If a project has been started, who should I deal with regarding payment?

• When you begin with Emenac, you will be assigned an agent who could be your sales or project manager. For all matters including payment, you are going to be contacting this agent, who in turn, will ether convey your issues to Emenac or solve them directly, depending on the case.

• If I start a project, do I need to sign a contract?

• This is totally up to you. For your satisfaction, if you need to sign one, Emenac has no issues. Otherwise, it is not necessary to sign a contract in order to begin with us.

• If I provide any important data such as passwords to Emenac, would it remain confidential?

• Yes certainly, at Emenac we keep all your confidential data, very secure. Your information is kept only with the person who you convey it to and other agents related to the following task, if any. All the unrelated personnel and even other agents of the same project are not disclosed any such info.