Demo Online

Related Liks

Download

Key Features

• Round the clock ticket management provided to keep track of all customers in need of help and the status of their problem being solved for effective technical support
• Forum management provided to allow interaction of two customers alongside conference calling
• Availability of cheap yet highly professional labor to bring cost effectiveness whilst increasing profits
• Calls recorded to keep the call quality high and even sent to the client business owners, on demand, for review and feedback
• Use of advanced technology which allow for clear contact and disturbance free phone calls thus resulting in effective technical support
• Deals in all sorts of businesses and requires no contracts for the services to be given
• Provision of quick responses and solving problems in the least possible time
• Email and live chat support provided, on demand, so that customers can contact in every feasible way and find solutions to their problems

The Minutely Share

An excellent option for businesses that expect phone calls not lasting very long, this package works wonders. Instead of paying for every call, the business owners can save money by paying for the few minutes that they use through it. For an amount of $1100 per month per agent, Emenac gives 800 free minutes under this package, along with a dedicated receptionist. Each new receptionist will charge $1000 while every minute outside the free minute quota will cost 0.5 cents. The Minutely Share package runs from Monday to Saturday for 8 hours each day and if Sundays are added in, charges 0.5 cents for each minute.

Buy Now

Pay per Incident

The Pay per Incident package has been designed to meet the requirements of businesses of which, the problems are less likely to be solved in one phone call. Charging $8 per solved incident regardless of the number of phone calls that it takes, the package effectively helps save money. If a caller does not return for five days, Emenac considers a case solved and charges the amount set for each incident. The package costs $150 per month per agent and has to be paid for through a weekly payment of $38. The Pay per Incident package is also available for a 24/7 service at a cost of $200 per month per agent.

Buy Now

Pay Per Hour

For the Pay per Hour package, Emenac charges an amount of $7 per hour for each agent. This package will bring to service, a dedicated agent who will provide excellent technical support, telephonically to the customers of the business and can be made to sit according to any time zone for as long as the business owners would feel right. The Pay per Hour package can also be used for 24/7 timings at the cost of $6 per hour. It is sure to be a great help for businesses as it introduces a professional technical support through a team of agents qualified highly in the field of IT.

Buy Now

Pay Per Computer

The pay per Computer package is aimed at setting up as many computers as the client business owner demands. At an amount of $600 per month, Emenac can bring 10 registered computers to service and for each extra computer from the 11th computer; a charge of $60 applies. For this package, there needs to be no extra payment for a 24 hour service as it is already going to be one but will stay limited for office use only and cannot be handled by any other part in any way. The business owners will be able to have the computers used for as many tasks as they would require.

Buy Now

Packages

• • The Minutely Share
  • $1100/month/agent
  • Dedicated technical guy
  • 800 Free Minutes
  • Weekly Payment
• • Pay per Incident
  • $8 per incident
  • charges $150 per month per agent
  • Based on Weekly Payments
• • Pay Per Hour
  • $7 per hour per agent
  • Dedicated agent
  • Discount on 24/7
  • Weekly Payment
• • Pay Per Computer
  • 10 registered computers on $600/month
  • $60/additional computer
  • weekly payment

FAQ's

• How does Emenac’s Technical Support help my business out?

• In modern times, the world seems to be run by computers. In every area of life, there is designated software to handle certain tasks and hence, we are all surrounded by computers and computer programming. However not everyone has sound knowledge in this regard and thus, they need to be told. For your products, we lend technical support explaining all technical aspects and features of the products to your customers and help them install and use them. Without this service, a business might simply lose its customers but with it in place, customer satisfaction is sure to be there.

• What will be the payment process?

• Payments are usually made on weekly basis but pricing and time of payments may also depend on the package. Please click the link here “Billing Details Link” and find information regarding your package.

• What do I need to do if I’m interested in outsourcing technical support to Emenac?

• If you want to get started with Emenac for technical support, all what you need to do is to pick up the phone and call us. Our consultants will guide you through the entire process and explain you regarding services that you could opt for as well as everything else that comes along. Once this has been done, you are all set to work with Emenac.

• Would such an option really work for me?

• Yes, it sure will. Technical support is something without which, businesses today cannot even think of surviving. Customers and employees have to be given a platform where they can call in and find answers to their questions and queries and solutions to their problems. At Emenac, highly trained professionals handle this task which sure will greatly benefit you.

• Would I be able to use my agents for multi-tasking alongside having them working for technical help?

• Yes, this is quite possible but in order to have the agents, multi-task for you, you will need to talk to the project manager beforehand. Depending on the package and the situation of the project, one may have to make a little payment for this but it is not always the case.

• What if I want to utilize services other than technical support?

• In order to get any other service than what you already have, you need to call Emenac and get your project’s manager or any other person in charge, online or send an email. In case of an email, the message will be forwarded to the responsible department and with a little payment; you will be able to acquire more services from Emenac.

• Will I have to provide a phone line for technical support services?

• It is entirely up to you. If you wish, you can have you own phone line used. If not, Emenac can provide you with one, with little charges.

• How will I tell the agents regarding what I would want from them?

• Once you begin with Emenac, you will have regular contact with the agents through Emenac Id, phone or live chat. Emenac ID is a preferable way. This will ensure efficient, timely, continuous and effective communication all throughout the working hours. You will be able to convey all your points to the project manager who, in turn, will train the agents on your behalf.

• For how long will the agents be at my service for technical support?

• The agents will work for as long as you would wish to. Emenac offers services as long as and continues 24 hours and 365 days a week. As per the requirements of your business, you can choose the number of hours that the agents will have to work for.

• Where do I get my Emenac ID from?

• When a business owner comes to Emenac for some sort of a union, he/she is provided with an ID and a password. This can be used to keep contact with Emenac’s agents.

• How do I know that Emenac is really going to prove cost effective and yet, satisfactory in service?

• Emenac makes use of the best technology available and hires only the most talented personnel. Using professional tactics and a well-planned route, Emenac has managed to keep the prices low. Hence, it has amazingly low rates but truly outstanding services. Within a month of working with us, you will know the standards of service and in long term, find that the agents are dedicated and devoted to their work and also, technically quite sound.

• In what ways would my team at Emenac keep contact with my employees and customers?

• Emenac prefers communication through telephone. However, if you want to avail its live chat and email facilities, you can discuss it with the project manager. As per your ease, you will be entertained.

• What technology does Emenac make use of?

• Emenac uses the most modern gadgetry, tools and equipment integrating it with efficient computer technology to ensure unhindered and smooth operation. However, the company uses help desk software only if demanded by the client. The charges of the software will have to be borne by the client and Emenac will not be concerned with its payment and pricing in any way. Emenac brings you a team of proficient consultants who can even work 24/7 and make sure that all callers return satisfied.

• Can I switch to another package some time after using one?

• Yes you can. If the requirements of your business are being fulfilled and you think that you will be satisfied with the new package, you can surely switch to it.

• Will I be able to have all the calls recorded?

• Yes. Emenac records all of its calls and on request, you may acquire copies of the call records from Emenac’s library.

• How can Emenac ensure quality of the call?

• Calls are recorded and monitored with the use of high-end technology. Every record is rechecked and all ambiguities are cleared on urgent basis, if any.

• How many areas can Emenac handle for technical support services?

• The field of information technology is a vast one. It has many subdivisions to it and the products of our clients can fall into any category. However, Emenac ensures that it caters to all areas of IT and efficiently services all kinds of businesses. The company’s experience and careful hiring of talented staff has proven to be the major reason why it has been possible to do so.

• What if a problem comes up that has never been addressed to Emenac before?

• That is not a problem. Emenac is confident of the abilities of its team and can guarantee the success of their tactics of keeping the energy of the call, positive all throughout. For unaddressed problems, our agents can get the callers to wait until their issue is looked up to and have the problem solved as soon as possible.

• How does Emenac secure my payment?

• Emenac has third parties involved in the process. Through a tracker, snapshots are taken which allow our clients to monitor the work status. Hence your payments are always sure to be secured.

• Can I be a part of the hiring process?

• Yes you will surely be a part of the hiring process. Emenac understands how important it is for you to know about your team and how much you would be curious to know of its capabilities. Hence, through telephony, you can catch up with Emenac’s team and become a part of the hiring process.

• How often will I have to pay?

• Payments are to be made on weekly basis. For each package that Emenac offers, there is a total monthly amount which has to be completed through a series of dues paid on weekly basis.

• How many calls Emenac can handle per day?

• Emenac can handle any number of calls and is not limited by anything to be able to do this. The number of agents will be selected according to the expected call volume and things made easier.

• If I provide some of my personal information to Emenac, which is confidential to my business and related parties only, will it be taken good care of?

• Emenac ensures you that all information which you provide will be kept as you will like it to be. The one which you would want to be kept confidential will be kept under the hood and the one which you would want to be disclosed in certain manner will be treated accordingly. Hence, there is no issue with security when working with Emenac.

• Which products are eligible for Emenac technical support?

• All products from all sorts of businesses are entertained by Emenac’s technical support service. The company can train its proficient agents according to any products/services and provide its well reputed technical support to its clients.